Customer Support
Need help with PureFocus? Our support team is here to assist you.
1. Support Channels
1.1. Email
Address: purfocus.contact@gmail.com
Support hours: Lun–Ven 9h–18h CET (Mon-Fri 9am-6pm CET)
First response time: sous 2 jour ouvré (within 2 business day)
To help us process your request quickly, please include:
- Your user identifier or email address
- Detailed description of your problem or question
- Device type (iOS/Android) and app version
- Screenshots if relevant
2. Service Level Objectives (SLA)
We are committed to providing quality support within the following timeframes (indicative, excluding weekends and holidays):
- First response: sous 2 jour ouvré (within 2 business day)
- Minor incident resolution: sous 5 jours ouvrés pour incidents mineurs (within 5 business days for minor incidents)
- Critical issues: Maximum priority (blocking bugs, payment issues)
3. FAQ (Frequently Asked Questions)
How do I cancel my subscription?
Go to your App Store (iOS) or Play Store (Android) account settings, then manage your subscriptions. Cancellation will take effect at the end of the current billing period.
Can I get a refund?
Yes, according to our refund policy. Contact Apple or Google for standard refunds, or contact us directly for major technical issues.
Refund policy: Remboursement immédiat (Immediate refund)
The app isn't syncing between my devices
Check that you are logged in with the same account on all your devices and that you have an active internet connection. If the problem persists, contact support.
Full content translation pending. Please refer to the French version for complete information: Support